Terms of Use

GOLDWYNN RESORT & RESIDENCES – TERMS & CONDITIONS

Effective since, April 7, 2025

These are the terms and conditions (“Terms and Conditions”) that apply when you reserve a room at Goldywnn Resort & Residences (the “Resort”). By signing the Resort registration card at check-in or by reserving a room on our “Website” www.goldwynnresorts.com you agree to abide by these Terms and Conditions.

Please ensure that you understand and read this document fully as it is a legal agreement between you and Goldwynn Hospitality Inc., the operator of Goldwynn Resort & Residences.

At our sole discretion we may make changes to portions of these Terms and Conditions, which may include modifying, adding, or removing portions without notice. These changes will be displayed on our website along with the date it was updated. We are not required to notify you of these changes. By continuing to use our Website and Resort facilities you are hereby accepting these changes.

WEBSITE POLICY

By using our Website and online booking process you agree to the terms outlined in this document. The website contains links to third party companies that are provided to enhance your stay at the Resort. You agree to use these sites and services at your own risk and the Resort is not responsible for the content of their websites or execution of their services.

All website logos, images, and text, unless otherwise noted, are property of the Resort and may not be copied or used, in whole or in part, without permission of the Resort.

RESERVATIONS

A deposit using a valid credit card is required at the time of your booking to guarantee your reservation. All reservations are subject to availability. You must be at least 18 years of age to make a reservation. Please ensure that the information entered in your booking is complete and accurate. Any changes to the length of stay or travel dates are subject to availability and may result in a rate change. Adding additional guests may also result in a rate change. If you need to make any changes to your reservation, please contact us directly.

During the Festive Season, December 19, 2025, to January 19, 2026, a 5-night minimum stay is required. For bookings made outside of these dates have a 3-night minimum stay requirement.

The person making the reservation will be deemed as the “Primary Guest” and is responsible for any damages or charges incurred by those guests registered in your booking “Registered Guests”.

OCCUPANCY & ROOM RATES

The Resort rates are based on double occupancy, unless otherwise noted and are shown and processed in Bahamian currency. They do not include applicable taxes or daily fees.

A charge of $85 + VAT ($93.50 inclusive) applies per room, per night, for additional guests 16 years old and over. Junior guests are between the ages of 12 and 17. Adults are 18 years of age and older. Children and Juniors 17 years old and younger are not permitted to stay in the Resort without a parent or guardian. A maximum number of guests will apply based on the room type selected. All persons, including children and juniors, count toward maximum occupancies.

Rollaway beds and cribs may be requested at the time of the reservation free of charge, however they are subject to availability. Rollaway beds are not permitted in a Studio Room due to the size and configuration of these rooms.

Rates are subject to the Value Added Tax (VAT) at the applicable rate at the time of your booking, levies, a daily Service Fee, and a daily Resort Fee. The VAT is The Bahamas government’s enforced sales tax, which is currently 10%. Please see the Resort & Daily Service Fees section of this document. All taxes and levies are subject to change without notice and as outlined by the governing bodies.

RESORT, DAILY SERVICE FEES & TAXES

A Resort Fee of $85.00+VAT ($93.50 inclusive) will be charged per room, per night in your reservation. This Resort Fee allows us to enhance your stay by grouping the following amenities: resort-wide Wifi (up to 6 devices per room), non-motorized water sports, 24-hour fitness center, scheduled yoga classes, in-suite filtered & purified water, unlimited local calls and valet parking.

There is a 5% Nassau/Paradise Island Promotion Board levy (NPIPB) and a 5% Cable Beach Promotion Board levy (CABRA) charged per room, per night.

The following facilities are available to all Registered Guests at an additional charge: OIA, Bar Paul, Atria, Room Service, Mangrove Spa, Sundries Shop, Alex Fraga Jewelry, and several A-la-carte services including, but not limited to, laundry service, cabana rental, transportation, and groceries.

Resort facilities prefer payments to be by credit card, debit card, or charged to your room. We are doing our best to be a cashless Resort; however, cash may be accepted at the restaurants and sundries. Please ensure that your credit or debit card does not expire during your stay.

You as the Primary Guest hereby accept responsibility for the payment of any additional charges or fees incurred by any associated Registered Guest.

GROUP BOOKINGS

A booking of 5 rooms or more is considered a group booking. Please contact our Sales and Marketing representative sales@goldwynnresorts.com to assist you in making a group booking.

CHECK-IN/CHECK-OUT PROCEDURES

Check-in at the Resort is 4pm. If you arrive earlier your luggage will be stored in a secure area until your room is ready. If your room is available earlier than 4pm we will allow an earlier check in. In order to check in as the Primary Guest must be at least 18 years of age, have a valid credit card in your name, and provide valid government-issued photo identification.

Check-out at the Resort is 11am. If you require a later check-out, please contact the Front Desk at least 24 hours in advance. Late check-out may incur a charge.

The Front Desk will make every effort to manage requests for early check-in or late check-out, however this service is subject to availability and may incur a charge.

At the time of check-in there is a holding charge processed to your credit or debit card (credit card is preferred). This charge is based on numerous factors including type of room and number of nights booked. At the time of your departure, this will be returned to your same credit card less any incidentals incurred during your stay. Please note when using a credit card, although this is released to you immediately, it may take 7-14 days for your bank to process the transaction. When using a debit card, it may be 21-28 days for the funds to be returned to you. Please reach out to your financial institution if you have questions about this. Cash is not accepted as payment for the security deposit.

DEPOSIT REQUIREMENTS

A deposit equivalent to two-nights, plus taxes, levies, resort fee and service charge is required to confirm your reservation.

During our Festive Season, December 19, 2025 – January 3, 2026, our Festive Deposit requirements are 50% deposit due at the time of booking and the remainder due at least 90 days prior to arrival. If reserving for the Festive period within 90 days of your stay, full payment is required at the time of booking.

CANCELLATIONS

For the Festive Season, December 19, 2025, to January 3, 2026, a 90-day cancellation policy applies to all reservations. Reservations cancelled less than 90 days before arrival will be subject to 100% penalty. No-shows during this time period will also be subject to 100% penalty. For all other periods, a 14-day cancellation policy applies to all reservations. Reservations cancelled less than 14 days before arrival will be subject to a 2-night penalty.

Force Majeure: We reserve the right to cancel your reservation as a result of an event outside of our control including, but not limited to, acts of God, fire, explosion, flood, storm, earthquake or similar catastrophe, epidemic or quarantine restrictions, communications or computer services, government or government agency regulations, acts of war or terrorism, mechanical breakdown, labor shortages or strikes and/or difficulties. The Resort shall make reasonable endeavors to mitigate and minimize damages due to a Force Majeure event. We will contact you to advise you as soon as possible to refund any funds paid in respect to your reservation. The Resort shall not be liable or responsible for any failure or delay in performance due to a Force Majeure event.

HURRICANE/STORM POLICY

This policy applies to individual guests that booked directly with Goldwynn Resort & Residences, including on www.goldwynnresorts.com. If you booked a group reservation with the Resort, please refer to your specific contracts and communicate directly with your Sales and Marketing representative sales@goldwynnresorts.com. If you did not book directly with the Resort, contact the travel professional that booked your vacation for information on their hurricane policy. Airlines, transportation companies, and excursion companies will have individual policies and you must contact them for information on their storm policies.

If a hurricane warning is issued for New Providence Island by the Bahamas Department of Meteorology, any guest due to travel within 72 hours of the warning, excluding the day of travel, may reschedule their booking without incurring any extra fees. You must reschedule within 60 days following the hurricane. The Resort will guarantee your original room rate for travel within one calendar year from the date of the original booking, however the rooms are subject to availability. Rate protection only applies to the number of nights and guests from the original booking. The bookings are not transferrable. Any extra nights or guests will be booked at the rate at the time of the new booking and blackout periods may apply.

Guests already on the Resort property at the time of the storm warning may depart early without incurring any early departure fees. A certificate will be issued to the Primary Guest for the value of the unused nights from the original booking. This certificate is valid for travel one calendar year from the date of the original booking.

No-show penalties will be waived from the day of the hurricane warning and up to 5 days following resumption of normal activities at the Resort.

Note that this policy may be subject to changes or discontinued without notice.

GUEST RESPONSIBILITIES

As the Primary Guest you are responsible for the behavior of any associated Registered Guest. This includes not causing disturbance to other guests of the property, resort staff, and resort representatives. You and your registered Guests must not cause damage or loss to Resort property, or other Resort guests, including their property.

Smoking, including e-cigarettes, is only permitted in the designated outdoor space at Bar Paul.

If there is any damage or loss caused by you as the Primary Guest or associated Registered Guests, including smoking in locations other than the designated area at Bar Paul, the Resort has the right to:

-issue a fine for smoking in non-designated area

-discharge you and your Registered guests from the property and cancel your booking

-detain all monies paid by you and charge for any outstanding fees and/or 100% of your booking

-decline any future bookings to the Resort

-refuse you entry to the Resort property

Every Registered Guest of the Resort understands risks associated with the use of the Resort Amenities and Facilities and may not hold responsible the Resort, any of its officers, directors, staff, or vendors.

PET POLICY

The Resort welcomes service dogs only. Guests travelling with their service dog must advise the Resort at the time of booking and provide proper documentation. A mandatory $300 non-refundable cleaning fee will be charged to your room. A permit from Bahamas Department of Agriculture is required to bring your service dog into the country. Please see the following link for more information Bringing Pets – Government – Non-Residents (bahamas.gov.bs).

Food bowls, water bowls, and dog beds may be requested and are subject to availability.

The following guidelines must be adhered by to ensure all guests of the Resort have a positive experience:

-when not in your room dogs must be always on a leash no longer than 6 feet long

-you must immediately clean up after your dog

-you are responsible for controlling the noise of your dog

-your dog must be settled by 9:30pm

-you must provide a cell phone number to the Front Desk in case of an emergency

-dogs are not to be left unattended in your room or on balconies

-housekeeping staff is not permitted to enter your room without the owner being present (please contact the Front Desk to arrange a time to have your room cleaned)

If these guidelines are not followed the Resort has the right to:

-move your dog to a kennel